Phone number: (52 55)67225800
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Phones: (54 11)47202485 – 47203215
Phone: +57 601 3648686
Phone: +57 602 6604889
Phone: (506 2) 2 936702
Phones: (593 2) 6 003076 /77
Phone: (51 1) 2 604913
Phone: 1(809) 5633109
Phones in Bogotá: (57) 311 5141791 / 313 8414806
The enactment of Law 1581/2012 and Decree 1377/2013, developed the constitutional right that every person has of knowing, updating and rectifying any information collected about them in databases or physical or digital files. Proenfar S.A.S., as a company responsible for managing personal data by virtue of commercial or other types of relationships with third parties, developed this Personal Data Management Policy document for the personal data of its customers, suppliers, employees and users in general.
2. Policy effective date and database validity period.
This Management Policy document was designed and approved according to the provisions in this regard contained in Decree 1377/2013 and came into force on July 27, 2013. The database will be valid over a reasonable and necessary period of time to fulfill with the purposes of the information management.
3. Management of personal data and purpose of the same.
Personal data will be managed, i.e., collected, stored, processed, used, updated, deleted, transmitted and/or transferred for the following purposes:
4. Rights of data owners.
The following are the rights of personal data owners:
5. Inquiries and claims process.
Once the owner’s identity has been verified, the information about his/hers personal data will be supplied as requested. Answers to inquiries must be sent to the petitioner no later than ten (10) business days counting as from the reception of the request. When the inquiry could not be answered within that period, the petitioner will be informed, stating the reasons for the delay and indicating the date on which the inquiry will be answered, which in no event may be more than five (5) business days following the expiration of the initial term.
Claims have the purpose of correcting, updating and/or suppressing personal data upon request by the data owner. All claims will be received to: firstname.lastname@example.org
Proenfar S.A.S. will make available technological tools and mechanisms to data owners, that will allow them to respond in the best way possible to the requirements requested within the term described in the previous paragraph.
6. Person or area responsible for personal data protection.
Personal data management will be the responsibility of the corresponding area at Proenfar S.A.S., which may be contacted at:
Corporate name: Proenfar S.A.S.
Domicile or Address: Calle 10 No. 34 A - 13, Bogotá, D.C.
PBX: (57-1) 3648686
Website: In the options menu of website www.proenfar.com and then: “Habeas Data Law".